FAQ
Q1: How to choose a hair removal device suitable for my skin type?
A: We offer hair removal devices for different skin types, and you can choose based on your skin condition: Sensitive Skin: Choose devices with low-energy adjustable gears and skin contact sensors. These devices have a gentle mode that avoids skin irritation and are suitable for people with redness or easily irritated skin.Normal/Oily Skin: Standard laser or IPL hair removal devices are recommended. They have multiple gear options to adapt to different hair densities and can achieve efficient hair removal results.Dark Skin: Select devices with wavelength adjustment functions that can avoid absorbing excessive energy by melanin, reducing the risk of skin darkening. It is recommended to consult our customer service before purchasing for personalized suggestions. All our hair removal devices are marked with applicable skin type labels on the product pages for your reference.
Q2: Are beauty masks safe for daily use? How long should each use last?
A: All our beauty masks are made of non-toxic, skin-friendly materials and meet U.S. beauty product safety standards, so they are safe for daily use. The recommended usage time varies by product type:LED Beauty Masks: 10–15 minutes per use, 3–5 times a week. Avoid using for more than 20 minutes at a time to prevent skin dryness.Sheet Mask-Integrated Beauty Masks: 15–20 minutes per use, 2–3 times a week. Follow the instructions on the product manual for specific usage frequency. It is recommended to do a skin sensitivity test behind the ear before first use. If you experience redness, itching, or other discomfort, stop using immediately and contact our customer service.
Q3: How to clean and maintain mirrors to avoid fogging and scratches?
A: To keep your mirror in good condition, follow these cleaning and maintenance tips:Cleaning: Use a soft microfiber cloth and neutral detergent (avoid harsh chemicals) to wipe the mirror surface. For foggy mirrors, you can mix equal parts water and vinegar to make a cleaning solution, which can effectively remove fog and water stains.Anti-Fog Maintenance: After cleaning, wipe the mirror surface with a dry cloth to keep it dry. For bathroom mirrors, ensure good ventilation in the bathroom to reduce fogging. Some of our mirrors have anti-fog functions; please charge or replace the battery regularly according to the manual.Avoid Scratches: Do not use hard objects (e.g., brushes, nails) to scrape the mirror surface. When placing the mirror, avoid contact with sharp objects and place it in a dry, cool place.
Q4: Do your products come with a warranty? What does the warranty cover?
A: Yes! We offer a limited warranty for all our beauty products: Hair Removal Devices: 1-year warranty, covering manufacturing defects such as gear malfunctions, lamp failures, and charging issues. Does not cover damage from water immersion, dropping, or improper use.Beauty Masks: 6-month warranty, covering defects such as dim lights, charging failures, and strap breakage. Does not cover damage from overheating, improper cleaning, or misuse of non-compatible accessories.Mirrors: 30-day warranty for non-customized mirrors, covering manufacturing defects such as hidden cracks and frame deformation. Customized mirrors have a 15-day warranty covering engraving errors or manufacturing defects. Does not cover damage from dropping or collision. To file a warranty claim, send an email to our customer support team with your order number and photos of the issue — we will resolve it within 3 business days.
Q5: Can I purchase products in bulk for beauty salons or corporate gifts? Do you offer discounts?
A: Yes! We offer bulk order discounts for beauty salons, spas, and corporate gift purchases: Hair Removal Devices: 10% discount on orders of 10+ units; 20% discount on orders of 50+ units.Beauty Masks: 15% discount on orders of 20+ units; 25% discount on orders of 100+ units.Mirrors: 10% discount on orders of 20+ units; 20% discount on orders of 100+ units. We also offer free custom logo printing for bulk orders over 50 units and free shipping for orders over $300. Contact our customer support team for a custom bulk order quote.
Q6: Can I customize mirrors or beauty masks with my logo or pattern?
A: Yes! We provide customization services for mirrors and beauty masks: Mirrors: Engrave logos, text, or simple patterns on the frame or mirror surface. Customization takes 3–5 business days, with a small additional fee.Beauty Masks: Print custom patterns or logos on the mask surface. Suitable for beauty salon branding, corporate gifts, or event souvenirs. Contact our customer support team for customization templates, fee details, and sample confirmations. Please note that customized products cannot be returned or exchanged unless there are manufacturing defects.